If you or your employees work directly with customers, either face-to-face or by phone and email, you won't want to miss the Addison County Chamber of Commerce's next educational seminar on The Value of Exceptional Customer Service: Techniques for Promoting Customer Loyalty.
Attendees will learn the importance of a positive attitude, extra attentiveness to customers, and customer-friendly language. Techniques for dealing effectively with customer complaints and problems will be presented. Finally, employees will learn how to build rapport with customers, use and interpret non-verbal communication, and provide quality customer service over the telephone and through e-mail.
YOU WILL LEARN:
The Value of Exceptional Customer Service
- The real cost of poor service
- The least expensive way to the best impression
- Developing a positive attitude
- Exceeding expectations
- Say what you mean and mean what you say
Customer Service Skills
- Welcoming feedback
- Saying "yes"
- Responding without reacting
- Problem resolution
Lasting Relationships
- Build Rapport
- Telephone etiquette
- Email dos & don'ts
LOCATION: Eastview at Middlebury, 100 Eastview Terrace (just beyond Helen Porter)
COST: Chamber Members - No Charge, Non-Members $10
REGISTER: https://valueofexceptionalcustomerservice.eventbrite.com
Our speaker is Lauri Brown. She was raised in the hotel industry by parents who placed a high value on quality customer service. As an adult, Lauri began her career with a business degree and an entry-level position with The Flatley Company in the greater Boston area. After three promotions, Lauri returned to Vermont and earned a second degree in Social Relations, inspired to shift her focus to the growing hospitality-model healthcare industry. Twenty years later, as her parents began their own aging process, Lauri left her position as an Executive Director of a successful senior-living community to help meet their growing needs. While spending time with her parents was her top priority, Lauri was driven to create a part-time career for herself doing what she had become most passionate about: developing her employees to their full potential. In 2014, Lauri earned her Master's degree in Education and has since provided Professional Development and Corporate trainings through Vermont Panurgy.
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