How can you convert social media engagement into sales? Why are bad reviews good news? What is a Social Media policy and why do I need one? Learn the answers to all these questions & more Tuesday April 4th.

Careful : Social Media Customer Service Workshop Tuesday April 4th 5 - 7 pm
Social Media has quickly become the preferred point of contact for customers to contact businesses large & small with complaints, questions, and endorsements. Don't feel intimidated by communicating with your companies followers in public forums, practicing social customer care can be an opportunity to improve the customer experience and to reach new markets.

-Show me the Money: Social Media & Sales
-The Customer Experience, who's in charge?
-Online Reviews: why bad reviews are good and how to craft a reply.
-Social Media Policies, rights & wrongs
-How to get started: Social Care on Facebook, Twitter & Instagram
S
pace is limited.This workshops is ideal for people already marketing their businesses on social platforms like Blogs, Facebook, Twitter & Instagram. Register here: http://www.valleyworksvt.org/learn-with-us/careful-social-customer-care?utm_source=general+i[...]305

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