FPF Member Frequently Asked Questions

Account Questions

How do I log into my FPF account?
Does FPF have a mobile app? How can I get it?
How do I change my password?
How do I update the email or street address on my account?
How do I change my name on my FPF account?
How do I manage my FPF subscription?
How do I close my FPF account?
How come I’m no longer receiving FPF?
Why must I log into my account every time I visit FPF's website? How do I stay logged in?
How do I create a business account to be included in the business directory?
Can I have both a business and a personal account on FPF?

Posting Questions

How do I post a message to my Forum?
How do I edit or delete a posting?
How do I respond to a posting?
How do I search the FPF archives?
When will my posting be published?
Can I repeat my posting?
Can I post to more FPFs?
How come I don't see my posting in Neighboring FPFs?
Can I attach a photo or other file?
Can I include a link in my posting?
What can I specify in a housing posting, when seeking a tenant, housemate, or buyer?
I’m really upset about what someone else posted. May I respond?
I had a bad experience with a business. Can I share it on FPF?

Last but not Least...

My local FPF is quiet. How do I liven it up?
I have a different question. What should I do?

________________________________________

Account Questions

How do I log into my FPF account?

• Go to FrontPorchForum.com and click Login.
• Enter the email address on your FPF account, and your FPF password.
– Make sure there are no extra spaces, and do not use auto-fill; instead, delete the contents and carefully re-type.
• If you don't know your password, click to re-set it, and follow the prompts.
• If you have trouble, please try some combination of the following:
– Use a different web browser.
– Use a different device/computer.
– Clear the cache of your web browser.
• If you are using a smartphone or tablet, try the free mobile app (see below).

Does FPF have a mobile app? How can I get it?

Yes! You can download it for free in the Apple App Store or the Google Play App Store.

How do I change my password?

• If you’re unable to log in:
– Go to FrontPorchForum.com and click Login.
– On the Login page, look for "Did you forget your password?" and follow the prompts.
• If you’re already logged in, click “My Account,” and then, next to “Password,” click “Edit.”

How do I update the email or street address on my account?

• Log into your FPF account, then click "My Account."
• Under "My Account Details:
– click "Edit" next to your email address, or
– click "Edit" next to your street address and then "Let me change my street address," and follow the prompts.

How do I change my name on my FPF account?

Send an email to membersupport@frontporchforum.com and include both the name that is currently on your account and the new name as you would like it to appear.

How do I manage my FPF subscription?

To pause, or resume e-newsletter delivery and / or mobile notifications, Log into your FPF account, then:
• On the FPF website, click “My Account” and then “Manage My e-Newsletter Subscriptions.”
• On the mobile app, tap Settings, "My account," and then “Notifications” and / or “Manage my subscriptions."

Note that you can find any missed issues in the online archive: Log in (if necessary), then click "Search Archive" to search or browse. On the mobile app, you can swipe to browse.

How do I close my FPF account?

Log into your FPF account, then:
• On the FPF website, click “My Account,” then look for “Close my account” with the padlock icon. Review all options, and select.
• On the mobile app, tap Settings, "My account," then scroll to and click “Close my account.” Once on the Account page, look for “Close my account” with the padlock icon. Review all options, and select.

How come I’m no longer receiving FPF?

If you aren’t receiving your FPF e-newsletters in your inbox, they may be caught in your spam folder, or your email service may be blocking them in a way that you cannot see.

Follow these steps to improve delivery:
• Check your spam filter and "train" it to allow mail from FPF, marking these items as "NOT SPAM."
• Add to your email contact list: [your forum’s name]@frontporchforum.com.
• As this may indicate a faulty spam filter setting at your email provider, ask them to whitelist that email address.
• Take care NOT to mark email from FPF as spam.

Why must I log into my account every time I visit FPF's website? How do I stay logged in?

You should stay logged in to FPF automatically. If you are not, please try these steps:
• Go to FrontPorchForum.com and click Login
• Enter the email address and password used for your FPF account.
• Check the box for "Remember me when I come back" and then click the orange "Log In" button.
• If your web browser asks if you want it to remember the login credentials for this website, select "yes."

If the next time you log into FPF you are not logged in automatically, your web browser might be configured to NOT accept cookies (that's what remembers passwords). You may need to adjust your browser settings or preferences to allow it to remember your FPF login credentials, e.g., by "allowing cookies." If you do not know how to do this, you may want to Google instructions for your specific browser, or contact a computer expert for help.

You may also want to consider using the mobile app, which only requires a password when initially setting it up. The mobile app can be downloaded for free in the Apple App Store and the Google Play App Store.

How do I create a business account, and be included in the Business Directory?

FPF is pleased to provide a platform to help local businesses reach their customers. Please go to the following links for more information on our Business Access Plans and how to set up your business account:
https://frontporchforum.com/isfpfforme/put-fpf-to-work-for-your-business-or-nonprofit
https://frontporchforum.com/business_access_plans

Can I have both a business and a personal account on FPF?

Yes – please do! Each FPF account requires a unique email address. Please note:
• With two accounts, you'll need to log out of one before logging into the other.
• Be sure that you’re logged into the right account BEFORE posting; the email address on the account you’re logged into shows at the top right corner of the page.

Posting Questions

How do I post a message to my Forum?

• Log into your FPF account.
• Click "Compose Posting" and complete the form.
• If you successfully submit your posting, a "Success!" message will appear on your screen.

How do I edit or delete a posting?

Log into your FPF account, click "My Account," then "View My Postings." There,
• You can edit or delete your posting if it is not yet set for publication.
• If it is already set but not yet published, you can Contact Us with your request.
• Once a posting has been published (sent via email or mobile app to FPF members) it’s not possible to change or delete it. However, you can click to "close this posting in archive," to advise others.

How do I respond to a posting?

• To submit a message as a posting to your FPF, click the orange "Reply to Forum" button.
• To respond directly to the author, Click the orange "Email Author" button below the posting.

If the "Email Author" button does not not work for you, you may need to update or configure your email to support "mailto" links. In any case, you can follow these steps to email the author of a posting:
• Hover your mouse/arrow over the "Email Author" button, and right click. (On a mobile device, press and hold.)
• Choose "Copy Email Address."
• Open up a Compose page in your email.
• Right click the area where the recipient's email address goes.
• Click Paste. This should cause the email address to be pasted in, ready for sending (once you compose your message!)
• There may be extra text after the email when you paste it in. Delete that.

How do I search the FPF archives?

• Go to FrontPorchForum.com (or the mobile app) and log in, if necessary.
• Click "Search Archive" – or tap "Search."
• Enter search term, select neighborhood and search.
– Put quotation marks around a search phrase to find all postings that contain that exact wording; for example “chainsaw repair.” (If you just type “chainsaw”, this will provide you with all postings with the word chainsaw – for sale, repair recommendations, philosophical discussions, etc.)

When will my posting be published?

FPF often publishes postings the evening following submission. However, each FPF Issue is published on an as-needed basis. We work to balance two interests: quick publication, and not flooding inboxes. Date-specific postings are published before the event whenever possible. Please submit your posting at least 48 hours before you'd like members to receive it.

Can I repeat my posting?

FPF readers tend to dislike repetition, so we ask that you not post the same thing over and over. Try posting your item once and then post a follow-up or alternate version a few weeks later. Also, consider asking friends to post on your behalf on their local FPFs.

The most successful Forums include a variety of voices and topics. Please be mindful of other members, and take turns.

Can I post to more FPFs?

Only residents of each FPF area can post messages to their local FPF. We do have a feature, however, that enables you to share postings with members in adjacent areas. This option is the default when you post, via the check-box “Allow neighboring FPFs to see this post” at the bottom of the Compose Posting form.

You are also welcome to ask friends and contacts anywhere in Vermont to post your message on their own forums on your behalf. People are more likely to read postings from nearby neighbors than from distant strangers, so this approach can be quite effective.

How come I don't see my posting in Neighboring FPFs?

When you post a message and opt to "share" it, FPF members in neighboring forums can click on the "News from Neighboring FPFs" link in their Forum to see it.

So, you won't see your own posting when you go to "News from Neighboring FPFs" – rather, you’ll see postings shared by members of the Forums adjacent to yours.

Can I attach a photo or other file?

FPF does not support attachments or images at this time. Here are some workarounds:
• Post the attachment elsewhere online and provide a link to it in your FPF posting.
• Offer to email the file to any interested neighbor.
• If your attachment is essentially text, copy and paste that text into the body of your FPF posting directly.

To share a link in your FPF posting, be sure to use the full web address (URL). For example, type out https://frontporchforum.com. Hyperlinked text will not come through.

What can I specify in a housing posting, when seeking a tenant, housemate, or buyer?

In Vermont, it is illegal to discriminate on the basis of a tenant’s race, religion, color, national origin, age, sex, sexual orientation, marital status, disability or handicap, presence of minor children, because the tenant receives public assistance, or because of the gender identity of the tenant. FPF has been advised we could be sued for discrimination if we publish postings from our members that violate fair housing laws. When posting a rental, please describe the available space rather than the hoped-for renter/buyer. See http://vtlawhelp.org/discriminationfair-housing for more information.

I’m really upset about what someone else posted. May I respond?

Please proceed with caution! Write your piece and let it sit overnight before submitting, or ask someone to read it beforehand. Help keep the tone of your FPF civil and constructive. Singling out a neighbor on FPF – in the heat of a contentious topic – typically makes things worse for all involved. We ask that you separate the person from the problem, addressing the topic, not the neighbor, in your posting.

I had a bad experience with a business. Can I share it on FPF?

While recommending for or against small businesses is common and accepted on FPF, we discourage sharing detailed grievances. We've found that postings that criticize a business in detail can lead to prolonged, unproductive arguments on FPF. We suggest simply saying something like "We recently had an unsatisfactory experience with XXXXX. If you would like more information, please contact me."

Last but not Least

My local FPF is quiet. How do I liven it up?

In many successful FPF neighborhood forums, a small group of local advocates makes all the difference. Give it a shot where you live. First recruit neighbors to sign up, then show them how to make good use of FPF by posting frequently. You’ll find tools and tips here.

I have a different question. What should I do?

We’re happy to help. Contact us here.

More Questions?

For further inquiries, feel free to contact us at: membersupport@frontporchforum.com

Support FPF in October!

Our annual Supporting Member Campaign is underway!

Please Donate Today